Delivery Service
Bindexmall provides delivery services for shipping within Indonesia. We are committed to providing fast and reliable delivery experiences for all customers.

  • Delivery Area: We currently only offer delivery within Indonesia.
  • Estimated Delivery Time: The estimated delivery time is between 2 to 14 business days after payment has been received and confirmed. Delivery time may vary depending on the shipping location and product availability.
  • Shipping Process:
    1. After payment is received, your order will be processed within 1 to 2 business days.
    2. Once the order is shipped, we will provide a tracking number for you to track the status of your shipment.
    3. Delivery is made through reliable delivery partners (JNE, Tiki, Si Cepat, and J&T Express) depending on the shipping location.

Shipping Costs

  • Shipping Charges: Shipping costs will be calculated automatically during the checkout process and will depend on the shipping location and weight of the purchased items.
  • Free Shipping: We offer free shipping for eligible orders, which will be displayed during checkout or through special promotions.

Shipping Address

  • Please ensure that the shipping address you provide is accurate and complete to avoid delays in delivery.
  • We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
  • If your package cannot be delivered due to incorrect address details, the cost of re-shipping will be borne by the customer.

Shipping Delays

  • Bindexmall strives to meet the estimated delivery times, but we are not responsible for delays caused by third-party couriers or other factors beyond our control (e.g., bad weather, logistics issues, or government regulations).
  • In case of significant shipping delays, customers will be notified about the status of their order.

Damaged or Lost Shipments

  • If the item you receive is damaged or lost during shipping, please contact our customer service immediately with photos and a video of the unboxing of the received item.
  • Bindexmall is not responsible for damages or losses that occur after the item has been handed over to the courier, but we will assist with the claims process with the courier company.